Contact Support

Get direct help from our support team. We're here to make sure your home runs smoothly with Alternative Care Systems.

Looking for a demo instead? Book a 20-minute demo.

Support options

Phone Support

Speak directly with our support team for immediate assistance.

Available Mon-Fri, 9AM-5PM

Email Support

Send us detailed questions and we'll respond within 2 hours.

info@alternativecaresystems.com

Online

Live Chat

Chat with our support team in real-time. No login required.

Available during business hours

Support Hours

Standard Support

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Urgent Issues

  • Prioritised during support hours
  • Critical system issues
  • Data issues

Common Support Topics

Login & Access Issues

Password resets, account lockouts, permission problems

Data Import & Export

Resident data migration, report generation, backup issues

System Performance

Slow loading, timeout errors, connectivity issues

Feature Questions

How-to guidance, best practices, workflow optimization

Send Us a Message

Urgent Support

For critical system issues affecting resident care, contact us using the details below. We aim to respond as quickly as possible during support hours.