Contact Support

Get direct help from our expert support team. We're here to ensure your care facility runs smoothly with Alternative Care Systems.

Phone Support

Speak directly with our support team for immediate assistance.

Available Mon-Fri, 9AM-5PM

Email Support

Send us detailed questions and we'll respond within 2 hours.

info@alternativecaresystems.com

Online

Live Chat

Chat with our support team in real-time. No login required.

Available during business hours

Support Hours

Standard Support

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Emergency Support

  • Available 24/7
  • Critical system issues
  • Data emergencies

Common Support Topics

Login & Access Issues

Password resets, account lockouts, permission problems

Data Import & Export

Resident data migration, report generation, backup issues

System Performance

Slow loading, timeout errors, connectivity issues

Feature Questions

How-to guidance, best practices, workflow optimization

Send Us a Message

24/7 Emergency Support

For critical system issues affecting resident care, contact our emergency support line immediately.